11kkk Privacy Policy

Last Updated: January 2026

Introduction & Purpose

11kkk is a trusted online betting and casino platform in Bangladesh. Protecting the personal information you provide while using our services is an important responsibility for us. This Privacy Policy explains what types of information 11kkk collects, why it collects them, how that information is used, and what steps we take to keep your information safe.

By creating an account or using our services on this platform, you are considered to have accepted the terms of this Privacy Policy. We therefore ask you to read this policy carefully. If you have any questions, please do not hesitate to contact our support team.

        Important: This policy applies only to individuals aged 21 or older. We do not knowingly collect any information from minors.
      

What Information We Collect

11kkk collects user information in various ways. This information falls into two main categories — information provided directly by you, and information collected automatically through your use of the platform.

2.1 — Information Provided Directly

When you register or use our services, the following information may be collected:

Full name and date of birth (for age verification)
Email address and mobile number
Password (stored in encrypted form)
Address details (where applicable)
National ID card or passport details for identity verification
Financial transaction details — such as bKash, Nagad, Rocket, Upay, or bank account numbers (partial, masked for security)

2.2 — Automatically Collected Information

When you use the 11kkk platform, certain information is collected automatically through technical means:

IP address and device type
Browser type and version
Page visit time and duration
Cookies and session data
Game play history and betting activity
Navigation behavior within the platform

About Cookies

We use both session cookies and persistent cookies. Session cookies are deleted when the browser is closed, while persistent cookies help remember your preferences. You can disable cookies from your browser settings if you wish, but this may limit some features.

Location Information

We do not generally track your precise geographic location. However, general regional information may be obtained through your IP address, which is used solely for security and fraud prevention purposes.

Purpose of Information Use

11kkk uses your information only for specific and legitimate purposes. We never use your information unnecessarily.

3.1 — Service Delivery & Operations

Creating, verifying, and managing your account
Processing deposit and withdrawal transactions (via bKash, Nagad, Rocket, Upay, and bank transfer)
Providing bonuses and promotional offers
Managing the VIP program and distributing rewards
Providing customer service and technical support

3.2 — Security & Compliance

Detecting and preventing fraudulent activity
Ensuring age verification (enforcing the 21+ rule)
Preventing multiple accounts and misuse
Implementing responsible gambling policies
Meeting legal obligations

3.3 — Improvement & Personalization

Improving platform performance and user experience
Suggesting games and offers based on your preferences
Statistical analysis and research (using anonymized data)
Identifying and resolving technical issues

3.4 — Communication

Important account updates and security notifications
Transaction confirmation messages
Promotional communications with your consent

Information Sharing & Third Parties

11kkk never sells your personal information. However, information may be shared with trusted third parties in limited circumstances.

Information Is Shared When

Payment processors (bKash, Nagad, Rocket, Upay, banks) need it to complete transactions
Identity verification and fraud prevention service providers require it
Legal authorities — only upon a valid order or legal requirement
Game providers — only the information necessary to operate games
Cloud and IT service providers — under contract and strict confidentiality terms

Information Is Never Shared

For sale to marketing or advertising companies
To unrelated third parties for commercial purposes
For any unnecessary purpose without your explicit consent
Transfer to other countries without legal protections

        Third-Party Agreements: Whenever we share your information with a third party, they are contractually bound to ensure the same standard of privacy protection. We closely monitor how third parties use your information.
      

Data Security Measures

11kkk uses industry-standard technology and practices to protect your personal information. Our security framework is multi-layered and continuously upgraded.

SSL Encryption

All information transmitted between your browser and our servers is encrypted using industry-standard SSL/TLS protocols.

Data Encryption

Sensitive information — such as passwords and financial details — is always stored in encrypted form in the database. It is never stored as plain text.

Continuous Monitoring

Our security team monitors systems around the clock and takes immediate action upon detecting any unusual activity.

5.1 — Your Role in Account Security

No matter how strong our security measures are, your participation is equally important. We recommend:

Use a strong and unique password — do not reuse passwords from other sites
Do not share your login details with anyone
Report any suspicious activity to us immediately
Avoid logging in over public Wi-Fi
Always log out after using your account

Data Retention

11kkk retains your information only for as long as necessary. When determining retention periods, we consider the type of information, service requirements, and legal obligations.

Active Account Data

Retained for as long as your account is active and for as long as needed to provide our services.

Closed Account Data

After an account is closed, financial and transaction records may be retained for a specific period as required by law.

Identity Verification Documents

KYC documents are stored with maximum protection for fraud prevention and compliance purposes.

Logs & Activity Data

Technical log data is generally short-term. It is regularly cleared after security monitoring and issue resolution.

Your Rights

11kkk believes that users should have full control over their own information. We therefore provide you with the following rights:

7.1 — Right to Access Information

You may submit a request to us at any time to find out what information we hold about you. We will provide detailed information within a specified timeframe.

7.2 — Right to Correct Information

If any incorrect information appears in your profile, notify our support team. We will correct the information after the necessary verification.

7.3 — Right to Delete Information

In certain circumstances, you may request the deletion of your account and related information. However, financial transaction records and information required for fraud prevention may need to be retained for a period for legal reasons.

7.4 — Right to Object to Processing

You may opt out of marketing communications at any time. This can be done through account settings or via our support team.

7.5 — Right to Data Portability

You may request certain information associated with your account in a structured, readable format.

How to Exercise Your Rights: To exercise any of the above rights, contact our support team via live chat or at [email protected]. We will verify your identity and take action as quickly as possible.

Protection of Minors

11kkk provides services only to those aged 21 or older. We are extremely careful and committed to protecting minors.

Age verification is mandatory at registration — date of birth is required and identity documents are verified when necessary
No one under 18 or 21 years of age is permitted to open an account
If any account is suspected to belong to a minor, it is suspended immediately
No personal information from minors is knowingly collected or stored
If any minor's information is accidentally collected, it is deleted immediately

If a parent or guardian suspects their child is using 11kkk, please contact us immediately.

Policy Changes & Updates

11kkk may update this Privacy Policy from time to time. Changes to the policy may occur due to service updates, new legal requirements, or security improvements.

Whenever significant changes are made to the Privacy Policy, we will:

We will update the "Last Updated" date on this page
We will send notifications to registered users via email or on the platform
We will provide sufficient time before the changes take effect

If you continue using the platform after the changes, you will be considered to have accepted the new policy. Therefore, it is advisable to review this page regularly.